Posted by
OhioDan on Thursday, May 01, 2008 6:32:14 PM
Last May, I was driving a rented Dodge Durango in MN when a college kid crashed into the back of my car. I was not cited by the Police, and felt bad for the kid because he was really upset. (He was afraid he hurt me since his car was totaled). I spent 6 HOURS on the phone with National over the next few days, where the proceeded to treat me like the accident was my fault and not a single person asked me if I was OK.
6 days ago I received a letter from National revoking my rental privileges and demanding payment for the accident. They lost all of the information I sent them, and most certainly mis-posted the check from the other guy's insurance company. So, even though I am an Executive Elite renter for at least (5) years I had to spend another (2) hours on the phone with National and several insurance companies to run down all of the information that National lost. Eventually, National may graciously allow me to purchase their services again.
Continental Airlines would never treat a customer that way.